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1. How do I place an order?

• Log in to our website and add the desired products to your shopping cart.
• Proceed to checkout and enter your billing information.
• Complete the checkout process to finalize your order.

2. How do I edit my order?
Once an order is placed, unfortunately, you cannot edit it. If you have any changes or concerns regarding your order, please contact our customer support team at info@srivarahafoods.com

3. Can I cancel my order?
Once an order has been paid for and processed, cancellation is not possible due to our order fulfillment process. But you can contact our support team immediately to cancel your order.

4. What if I receive damaged or incorrect items?
If you receive damaged or incorrect items, please contact our customer support team immediately at info@srivarahafoods.com or +91 9444902405. Provide details about the issue along with your order number and photographs of the damaged items if possible. We will promptly assist you in resolving the issue by arranging a replacement or issuing a refund as necessary. Your satisfaction is our priority

5. How do I change or update my shipping address?
You can request to change your shipping address before the dispatching process by contacting our support team.

6. How will I receive confirmation that my order has been placed?
You will receive confirmation that your order has been placed via email. After successfully placing your order, a confirmation message will be sent to the email address you provided during checkout.

7. Will I receive updates about my order?
Yes, you will receive updates about your order at each stage of the process. After placing your order, you will receive a confirmation email. Subsequently, you will receive updates regarding order processing, shipping, and delivery status.

8. How can I contact customer support?
For assistance with refunds or any other inquiries, please contact us at info@srivarahafoods.com. Our customer support team will promptly address your concerns and assist you

9. How do I get a refund?
If any of the products in your order are damaged or missing, we will provide a refund.

Please contact our customer support team with details of the issue, including your order number and the specific product(s) affected.

We will assist you in processing the refund promptly.

10. Why was my order declined or canceled?
If the payment process for your order was incomplete or unsuccessful, there is a chance that the order may have been automatically canceled. This can happen if the payment was declined due to insufficient funds, an expired card, or other payment-related issues.

11. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, RuPay), PayPal, UPI (Unified Payments Interface), and Net Banking Methods

12. When can I expect my order to arrive?
For delivery in Tamil Nadu, you can expect your order to arrive within 1 to 4 days. For delivery to other states, please allow 2-7 days for your order to arrive.

13. Is it possible to place an order on behalf of someone else?
Yes, you can place an order on behalf of someone else by entering their shipping address and contact information during checkout. Please ensure that the recipient’s details are accurate to avoid any delivery issues.

14. Can I place a bulk order?
Yes, you can place bulk orders with us! Please contact our team at info@srivarahafoods.com to discuss your requirements and any specific conditions or terms related to bulk orders.

We look forward to assisting you with your bulk order needs and providing the best service possible.

15. Do I need to create an account before making a purchase?
You can purchase without creating an account. However, to access special offers and benefits, such as exclusive discounts, promotions, we recommend creating an account. Feel free to sign up for an account to unlock these additional benefits!

16. Can I track the shipping status?
Yes, you can track the shipping status of your order. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. This will be send by Our Courier Partner.

17. Is it safe to enter my credit card information on your website?
Yes, it is safe to enter your credit card information on our website. We prioritize the security of your personal and payment information.

Our website uses encryption and secure payment gateways to protect your credit card details during transmission.

We Use RazorPay or CashFree Payment Gateway, It’s completely secured.

18. Can I use multiple payment methods for a single order?
Our current system supports only one payment method per order. Therefore, you cannot use multiple payment methods for a single order.

19. Can I contact customer support for help with a payment issue?
Certainly! If you have any payment issues or concerns, please feel free to contact our customer support team for assistance. You can reach us via email at info@srivarahafoods.com